Responsible Gaming at Let'sLucky
At Let'sLucky, we believe that gaming should always stay fun, safe, and within your control. As a licensed operator under the Curacao Gaming Authority (licence OGL/2024/164/0246), we take player wellbeing seriously and have built a range of tools and policies to help you enjoy our platform responsibly. Here at Let'sLucky, we want every session to be entertaining first and foremost — never a source of stress or financial harm.
We understand that for the vast majority of our players, gaming is simply a form of entertainment. However, we also recognise that a small percentage of people may develop unhealthy habits around gambling. That's why our Let's Lucky platform is designed with safeguards that give you full visibility and control over your play, deposits, and time spent with us.
Our Commitment to Safer Play
We at Let'sLucky are committed to promoting a culture of safe and informed play across all our markets, including Australia, Canada, New Zealand, Norway, and Finland. Our team continuously reviews our responsible gaming policies to ensure they meet the standards expected by regulators and support organisations in each of these regions. At Let's Lucky, we don't just offer games — we offer a framework of protection around them.
Our Let'sLucky compliance team works closely with our licensing authority to make sure our responsible gaming tools remain effective and accessible. We believe transparency is key, which is why every tool we offer is clearly explained and easy to activate from your account settings.
Tools We Provide for Player Control
We give our players several practical tools to help manage their gaming activity. Our Let's Lucky account dashboard makes it simple to set and adjust these controls at any time:
- Deposit Limits – Set daily, weekly, or monthly caps on how much you can deposit into your account.
- Loss Limits – Define a maximum amount you're willing to lose over a chosen period.
- Session Time Reminders – Receive alerts after a set duration to help you track how long you've been playing.
- Wagering Limits – Restrict the total amount you can stake within a given timeframe.
- Cooling-Off Periods – Temporarily pause your account for a short break, ranging from 24 hours to 30 days.
- Self-Exclusion – Close your account for an extended period or permanently if needed.
Our VIP Thrills and Diamond Club members receive the same level of protection as every other player at our casino — no bonus, tournament, or loyalty perk ever overrides your ability to set limits with us.
Age Verification & Player Protection
Our Let'sLucky platform is strictly for players aged 18 and over, or the legal gambling age in your jurisdiction, whichever is higher. We at Let's Lucky carry out identity and age verification checks during the registration and withdrawal process to confirm every account holder meets this requirement. We take this obligation seriously, and any account found to belong to a minor will be closed immediately, with any funds returned according to applicable regulations.
Our team also encourages parents and guardians to install filtering software on shared devices to prevent underage access to our Let's Lucky site or any other gambling platform.
Recognizing the Signs of Problem Gambling
We want our players to stay informed about the signs that gaming may be becoming a problem. Consider reaching out for support if you notice:
- Spending more money or time gambling than you originally intended
- Chasing losses by increasing bets or deposits
- Neglecting work, relationships, or responsibilities because of gambling
- Borrowing money or selling belongings to fund play
- Feeling anxious, irritable, or guilty about your gambling habits
- Hiding your gambling activity from family or friends
If any of these resonate with you, we strongly encourage you to use our self-exclusion tools and speak with one of the professional support organisations listed below.
Support Organizations We Recommend
We at Let'sLucky work alongside independent support services across all our markets. If you or someone you know needs help, the following organisations offer free, confidential assistance:
| Region | Organization | Contact |
|---|---|---|
| Australia | Gambling Help Online | 1800 858 858 / gamblinghelponline.org.au |
| Canada | Responsible Gambling Council | responsiblegambling.org |
| New Zealand | Gambling Helpline | 0800 654 655 / gamblinghelpline.co.nz |
| Norway | Hjelpelinjen | 800 800 40 / hjelpelinjen.no |
| Finland | Peluuri | 0800 100 101 / peluuri.fi |
Our Let's Lucky team also recommends GamCare and BeGambleAware as international resources offering guidance, chat support, and referral services for anyone affected by gambling-related harm.
How to Set Limits or Self-Exclude
Activating our responsible gaming tools takes just a few steps. Follow this process to set limits or request self-exclusion on your Let'sLucky account:
- Log in to your account via Let'sLucky login and navigate to the "Responsible Gaming" section in your profile settings
- Choose the tool you'd like to activate — deposit limit, loss limit, cooling-off, or self-exclusion
- Enter your preferred limit amount and duration
- Confirm your selection; changes to increase limits require a 24-hour cooling-off period before taking effect
- Contact our support team directly if you need immediate assistance or a permanent account closure
Once a self-exclusion request is submitted, we act on it promptly. During this period, our Let's Lucky marketing team will also suspend all promotional emails and bonus offers sent to your account.
Contact Our Support Team
- Live Chat: Available 24/7 directly on our website
- Email: [email protected]
- FAQ: Available on our Help Center page
If you ever feel that your gaming habits need attention, please don't hesitate to reach out to our team. We at Let'sLucky are here to help you stay in control, every step of the way.
Our Ongoing Responsibility
Being a responsible operator is not a one-time task for us — it's an ongoing commitment. We at Let'sLucky regularly train our support staff to recognise signs of distress and to respond with empathy and appropriate guidance. Our goal is to make sure every player who visits our Let's Lucky platform feels supported, informed, and in control of their own experience.
We also review our bonus terms, including our welcome package and VIP offers, to ensure they encourage sensible play rather than excessive spending. Transparency around wagering requirements and terms for our Let'sLucky bonus is something our Let's Lucky team prioritises across every promotion we run.
FAQ
How do I set a deposit limit on my account?
You can set a deposit limit by visiting the Responsible Gaming section of your account dashboard, selecting "Deposit Limit," and entering your preferred daily, weekly, or monthly amount.
Can I reverse a self-exclusion request?
No. Once self-exclusion is activated, it cannot be reversed before the chosen period ends. This is designed to protect players from impulsive decisions.
Is there a minimum age to play at Let'sLucky?
Yes, you must be at least 18 years old, or the legal gambling age in your country, to register and play with us.
What happens to my funds if I self-exclude?
Any remaining balance in your account will be processed and returned to you in accordance with our standard withdrawal policies, provided your account is fully verified.
Where can I get free, confidential help for gambling concerns?
You can contact organisations such as Gambling Help Online, GamCare, or your local helpline listed above, all of which offer free and confidential support.
Content updated: September 07, 2026