Let'sLucky Privacy Policy

At Let's Lucky, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we, Just Entertainment B.V. (registration number 160603, Scharlooweg 39, Willemstad, Curacao), the operator of Let'sLucky, collect, use, store, and safeguard your information when you visit letslucky.com or use any of our services. By registering an account or otherwise using our platform, you agree to the practices described below.

We operate under a licence issued by the Curacao Gaming Authority (licence OGL/2024/164/0246, GameCheck member ID GCS00138), and we apply strict data protection standards across all the markets we serve, including Australia, Canada, New Zealand, Norway, and Finland. Our platform is available in English (AU, CA, NZ, NO), French (CA), Norwegian, and Finnish, and we tailor certain features, such as currency and payment options, to your region.

Information We Collect

When you create an account with Let'sLucky Casino or use our services, we collect several categories of information necessary to provide a safe and compliant gaming environment.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We collect identity verification documents, including government-issued ID, proof of address, and payment method verification, as part of our Know Your Customer (KYC) and anti-money laundering (AML) obligations.
• We record your transaction history, including deposits, withdrawals, bonus activity, and gameplay data across slots, table games, live casino, and sportsbook products.
• We gather technical information such as your IP address, device type, browser version, and login timestamps whenever you access your Let's Lucky Casino login.
• We may collect communications you send us through live chat or email at [email protected].

How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Our purposes include verifying your identity and age, processing deposits and withdrawals through methods such as Visa, Mastercard, MiFinity, Interac, AstroPay, Pay by Voucher, and supported cryptocurrencies, and administering promotions such as our welcome package, VIP First Deposit Bonus, Prize Drops, and Loyalty Program rewards. Here at Let'sLucky, we also use your data to detect and prevent fraud, comply with our licensing obligations, communicate important account or promotional updates, and personalize your experience across our 6,000+ games from providers including Pragmatic Play, Playtech, and Iconic21.

We may also use your information to enforce our terms and conditions, respond to support requests, and conduct internal analytics to improve game selection, payment processing, and customer service quality. If you contact our support team, we retain records of that communication to ensure consistent service.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning players, remember your preferences, and analyze how our website is used. Our cookies help us understand which games, bonuses, or pages are most popular among players who visit Let's Lucky online casino, allowing us to refine our offering. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our business, including:

• Payment processors and financial institutions to complete deposits and withdrawals, including bank transfer, MiFinity, and cryptocurrency transactions.
• Identity verification providers who assist us in confirming your age and identity in line with our licensing requirements.
• Regulatory authorities, including the Curacao Gaming Authority, when required by law or as part of compliance audits.
• Game and software providers who require limited data to deliver gameplay, including live dealer and jackpot titles.
• Marketing and analytics partners who help us understand engagement, always subject to appropriate safeguards.

We require all third parties we work with to maintain confidentiality and use your data only for the purposes we specify.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption for sensitive data transmission, and we restrict access to personal information to authorized personnel only. While we take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong qB3C&Ec@cQ(VLsQws and safeguard your own login credentials.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations. Transaction records, KYC documents, and communication logs may be retained for several years following account closure, in accordance with applicable anti-money laundering regulations and our licensing requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honor these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You may request corrections to inaccurate or incomplete information.
• You can ask us to delete your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing.
• You can request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe.

Age Restrictions

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and we reserve the right to close any account where age verification cannot be confirmed. If you believe a minor has accessed our platform, please notify us immediately.

International Data Transfers

As we serve players across Australia, Canada, New Zealand, Norway, and Finland, your data may be processed or stored in jurisdictions outside your country of residence, including Curacao. We take appropriate measures to ensure your data receives an adequate level of protection wherever it is processed.

Third-Party Links

Our website may contain links to third-party websites, including payment providers or affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of Let'sLucky after changes are posted constitutes acceptance of the revised terms.

Contact Us

If you have any questions about how we collect, use, or protect your personal information, our support team is available 24/7 via live chat or email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently, and we welcome your feedback as we continue to improve our data protection practices at Let's Lucky.